Hilfe

Welcome to the support page for the Hazelnote app by Jan Hamsch und Kai Hamsch GbR. Here you can find information on how to get help.

Contact Support

If you need assistance, please reach out to us via email:

hello@fade.de

To simplify and speed up processing, please write your email in English and provide a relevant subject line.

Frequently Asked Questions (FAQ)

• How can I contact support?

  You can contact our support team via email at hello@fade.de. Please write in English and include a relevant subject line for faster processing.

• What can I make a note from?

  Record a lecture in the app, or upload a recording you already have. Upload a PDF or a text file. Paste a link to an article. Or write the text yourself. Whichever you choose, the app transcribes and orders it into a study note.

• Which audio formats can I upload?

  m4a, mp3, wav, flac, ogg, oga and webm, plus the video containers mp4, mpeg and mpga, from which the audio track is taken. Files may be up to 25 MB and two hours long. A recording of only a few seconds is refused, because there is not enough speech in it to make a note from.

• Which documents can I upload?

  PDF, and plain text files: .txt, .md, .csv and .json. Word, PowerPoint and Excel files are not supported.

• Can I mark things while recording?

  Yes. During a recording you can drop a bookmark, type a note, or photograph the board. Each is kept against its own second of the recording, and the player takes you straight back to that moment afterwards.

• What can I do with a note once it exists?

  Generate a quiz or flashcards from it, ask the chat questions about it, or play the learn games built from your material. The chat answers only from the notes you point it at, so it will not invent anything from outside them.

• Is there a free plan?

  No. Hazelnote is available by subscription only, because every note, quiz and game costs us real money to generate. A free trial may be offered before your first payment; its length is shown in the app before you subscribe.

• How do I manage my subscription?

  Subscriptions are held by the Apple App Store or Google Play, not by us. Cancel at any time in your device's subscription settings: on iPhone under Settings > your name > Subscriptions, on Android in the Play Store under your profile picture > Subscriptions.

• Is there a limit on how much I can generate?

  Each account has a monthly allowance, and normal study use stays well inside it. Very heavy use may be answered more economically, and only in rare cases is generation paused until the next period. Reading and revising what you have already made is never limited.

• Is what the AI writes always correct?

  No. Notes can omit or misstate something, transcripts can mishear a word, and quiz answers can be wrong. Check anything that matters against your original material, particularly before an exam.

• Where is my data processed?

  Your account, your notes and your uploads are stored in the European Union. The AI itself runs in the United States: recordings go to OpenAI to be transcribed, and the text goes to Anthropic to be written up. Neither trains on your material. Our Privacy Policy sets out exactly what is sent where.

• Can I get a refund?

  Refunds are generally not provided for unused subscription periods, except where required by law. For In-App Purchases, you can request a refund through Apple's reportaproblem.apple.com or Google Play Store within the applicable time frame.

• Is my data safe?

  Your notes, recordings and personal information are stored in the European Union and are only ever used to give you what you asked for. Please refer to our Privacy Policy for the detail.

• How do I delete my account?

  Tap the settings icon at the top of the home screen, scroll to the bottom and tap Delete account, then type "delete" to confirm. Everything is removed immediately and cannot be restored. Note that this does not cancel your subscription: that has to be done in the App Store or Play Store.