HazelnoteDelete in the app
You can delete your account in the app at any time. You don’t need to write to us for that.
- Open Hazelnote and tap your profile picture at the top right. It opens Profile & settings.
- Scroll all the way down and tap Delete account.
- Tap Delete for good and confirm with your password or by signing in again. That way nobody deletes your account by accident.
Your account is gone at once, and this can’t be undone. Everything in it is deleted for good within a few hours: summaries, recordings and transcripts, notebooks, uploaded documents, photos from recordings, learning sets, quizzes, flashcards, chats and settings.
What deleting doesn’t do
It does not cancel your subscription. Subscriptions run through Apple or Google, not through us. Cancel it yourself, before or after deleting:
- iPhone or iPad: Settings → your name → Subscriptions → Hazelnote → Cancel Subscription.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Hazelnote → Cancel subscription.
Periods you’ve already paid for are not refunded when you delete your account. Refunds go through the store where you bought.
If you can’t sign in anymore
If you can no longer access your account, write to us from the email address the account was created with. We’ll delete it for you.
Contact
Questions or help: hello@fade.de