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HomeHelp centerSubscription and billing

Subscription and billing

How to request a refund.

You paid Apple or Google, so that's where you ask for a refund.

HThe Hazelnote team3 min read
ContentsFrom AppleFrom Google PlayGood to knowCommon questions
In short
  1. Refunds for Hazelnote subscriptions go through the store you bought from.
  2. On Apple you request one at reportaproblem.apple.com, on Google Play from your order history.
  3. The store decides whether you get money back. We can't promise you a refund.

Hazelnote doesn't bill you directly. Your subscription runs through Apple or Google, and we never see your payment details. Here's where to request a refund and what to know first.

From Apple

If you subscribed on iPhone or iPad, you ask Apple. You can do it in a browser on any device.

  1. Sign inGo to reportaproblem.apple.com and sign in with the Apple ID you used to subscribe.
  2. Choose Request a refundTap or click I'd like to, then choose Request a refund. Pick a reason and choose Next.
  3. Pick the subscription and submitSelect your Hazelnote subscription and choose Submit.

Apple says you'll hear back within 24 to 48 hours. If the refund is approved, it can take longer for the money to reach your payment method.

Only Apple refunds App Store purchasesRefunds for App Store purchases come from Apple alone. We can't issue one there.

From Google Play

If you subscribed on Android, you ask Google. Sign in with the Google account you used to buy.

  1. Open your order historyGo to play.google.com, click your profile picture in the top right, then Payments & subscriptions and Budget & order history.
  2. Report a problemNext to your Hazelnote order, click Report a problem and choose the option that fits your situation.
  3. Send the formFill out the form, say that you'd like a refund, and click Submit.

If more than 48 hours have passed since you bought, Google suggests contacting the developer. In that case, write to us through our contact page and include the purchase date and the order number from Google Play. We'll take a look at your request.

Good to know

  • Canceling isn't a refund. Canceling only stops the renewal. See Cancel your subscription for how.
  • A refund ends your plan. If the store refunds a subscription, your access for that period ends too.
  • Your content stays. A refund doesn't delete anything in your account.
  • Deleting your account doesn't refund. You won't get money back for a period you paid for by deleting your account.

Common questions

In Hazelnote, go to Profile & settings › Manage subscription. Billed through shows whether your subscription runs through the App Store or Google Play.
Your trial turns into a paid subscription unless you cancel in time. Apple renews unless you cancel at least 24 hours before the end. If you've already been charged, request a refund as described above. More in Cancel your subscription.
Yes. The AI Pass is a separate subscription in the same store. Pick it as its own item in your request.
Apple says 24 to 48 hours. Google says it usually decides within a day, and sometimes it takes up to four days.
In some countries, Germany among them, yes: if your subscription runs longer than a month, like yearly, and its first term is over, you can cancel it right away on Google Play when Google offers that option, then request a partial refund. You lose access right away.

More in Subscription and billing

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