Account and data

How to delete your Hazelnote account.

You delete your account yourself in the app. The account is gone right away, and your content follows within a few hours.

HThe Hazelnote teamUpdated November 3, 20262 min read

Contents

How to delete your account What gets deleted Your subscription keeps running If you can't get in anymore Common questions

In short

You delete your account at the very bottom of Profile & settings with Delete account.
The account is gone right away, and all its content is deleted for good within a few hours.
Deleting doesn't cancel your subscription. You do that in the App Store or on Google Play.

You don't need to email us to delete your account. It takes a few steps in the app. Read what happens first, because it can't be undone.

How to delete your account

Open your profileTap your avatar in the top right. This opens Profile & settings.
Delete accountScroll all the way down and tap Delete account. You'll see Really delete your account?
ConfirmEnter your password and tap Delete for good. If you signed in with Google or Apple, your provider asks once more who you are.

This second check makes sure nobody deletes your account by accident.

No subscription anymore?If your subscription has ended, the app opens on the plans. At the very bottom you'll find Sign out and Delete account. You can delete your account from there the same way.

What gets deleted

Your account is gone right away. Everything in it is deleted for good within a few hours:

Summaries, recordings and transcripts
Notebooks, whiteboards and documents, including uploaded PDFs and photos
Study sets, quizzes, flashcards, study goals and practice exams
Chats and settings

On the device you delete from, Hazelnote also removes what's stored there, such as recordings that haven't been sent yet.

Your subscription keeps running

Subscriptions run through Apple or Google, not through us. That's why deleting your account doesn't end your subscription. Cancel it in the App Store or on Google Play, before or after you delete. See Cancel your subscription for how.

Deleting doesn't refundYou won't get money back for a period you already paid for by deleting your account. To ask for a refund, contact the store, see Request a refund.

If you can't get in anymore

If you can't get into your account, email us at hello@fade.de from the address you signed up with, and we'll delete it for you. There's more on the Delete account page.

Common questions

No. Once deleted, your account and all its content are gone. If you just want a break, cancel your subscription instead. Your content then stays saved in your account.

No. If you delete the app, your account, your content and your subscription all stay.

We delete our record with RevenueCat, the service that handles subscriptions for us, along with your account. What Apple or Google keep about your purchase is up to them.